Play Smart.
Stay in Control.
ox99 believes that betting and casino gaming should always be an enjoyable form of entertainment — never a source of stress, debt or harm. Our responsible gaming programme gives every Bangladeshi player the tools and support needed to keep play healthy, balanced and within their means.
Responsible Gaming at ox99
At ox99, responsible gaming is not a checkbox — it is a core part of how we operate. We provide a transparent, fair and supportive environment for players across Dhaka, Chittagong, Sylhet and every corner of Bangladesh. Every feature on this page exists to help you stay in control of your gaming activity at all times.
for All Players
Always Available
Safety Tools
on Request
Deposit Limits
Set a daily, weekly or monthly deposit cap directly through your ox99 account settings. Once a limit is in place, the platform will not allow deposits beyond that threshold during the chosen period. Limits take effect immediately and can only be increased after a mandatory cooling-off period to prevent impulsive decisions.
Self-Exclusion
If you feel you need a complete break from gambling, ox99's self-exclusion tool lets you close access to your account for a defined period — from 30 days up to a permanent exclusion. During the exclusion window, you will not be able to log in, deposit or place wagers. Contact support to activate self-exclusion at any time.
Session Time-Out
Take a short break without fully closing your account using the time-out feature. You can set a cooling-off period ranging from 24 hours to 6 weeks. During a time-out, your account is temporarily suspended and you are logged out automatically. The feature is available instantly from your account settings at any time.
Reality Checks
ox99 can send you periodic in-session notifications reminding you how long you have been playing and how much you have wagered during the current session. These gentle prompts are designed to keep you grounded in reality and aware of your activity, making it easier to decide when to stop and step away.
Loss Limits
In addition to deposit limits, ox99 allows players to set a maximum loss threshold over a given period. Once your losses reach the configured ceiling, the platform will restrict further real-money play until the limit period resets. This tool is especially useful for players who want hard boundaries on downside exposure during a session.
24/7 Support Access
The ox99 responsible gaming support team is available around the clock, every day of the year, in Bangladesh Standard Time (UTC+6). Whether you want to set a limit, activate self-exclusion or simply talk through concerns about your play, our team responds promptly and without judgement. Reach us at [email protected].
Tools Designed to Keep You Safe
Every ox99 account comes with a full suite of responsible gaming controls, available at no cost and activatable at any time. No forms, no waiting periods for protective actions — just straightforward tools that put you in charge of your own play.
Daily Deposit Cap
Set the maximum amount you can deposit into your ox99 account in any single calendar day, denominated in BDT. Ideal for players who want day-by-day control over spending. Decreases apply immediately; increases require a 24-hour review period.
Immediate EffectWeekly Deposit Cap
Cap your total deposits across a rolling 7-day period. Once the weekly ceiling is reached, deposit attempts are blocked until the next 7-day window opens. Combine with the daily cap for layered protection.
Rolling 7-Day WindowMonthly Deposit Cap
Set a hard BDT ceiling on all deposits made in a calendar month. This is the broadest deposit protection tool and is recommended for players who want a top-level budget boundary on their ox99 activity each month.
Calendar Month ResetWager Time Limit
Limit the total time you spend in active play within a session. Once your configured time allowance is reached, the platform prompts you to confirm whether you wish to continue — giving you a deliberate pause point rather than seamless continuous play.
Session-BasedAccount Cool-Down
Choose a short-term account suspension of 24 hours, 48 hours, 7 days or a custom period up to 6 weeks. During cool-down, login is disabled and all pending bonuses are paused. Reactivation is automatic at the end of the chosen period.
Instant ActivationPermanent Self-Exclusion
For players who decide to stop gambling entirely, ox99 offers permanent self-exclusion. This is an irreversible action — once activated, your account is closed and no new account may be opened under your identity. Contact support to initiate a permanent exclusion.
Permanent & IrreversibleWarning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background or experience. Recognising the early signs is the first step toward taking back control. If any of the following behaviours feel familiar, we strongly encourage you to use ox99's self-exclusion tools or reach out to our support team.
Spending more money on gambling than you can comfortably afford to lose, or borrowing money to fund gambling activity.
Feeling irritable, anxious or restless when you are unable to gamble or when you try to reduce the frequency of your play.
Chasing losses — continuing to bet in an attempt to recover money already lost, often escalating the size of wagers.
Lying to family members, friends or colleagues about the amount of time or money spent on gambling activity.
Neglecting work responsibilities, family obligations or personal relationships due to time spent gambling.
Using gambling as a primary way to escape stress, depression, anxiety or difficult personal circumstances.
Feeling a compulsive need to gamble with progressively larger amounts of money in order to feel the same level of excitement.
Making repeated unsuccessful attempts to cut back on gambling, or feeling unable to stop even when you want to.
Ask Yourself These Questions
Honest answers to the following questions can help you evaluate whether your relationship with gambling remains healthy and within your control. If you answer "yes" to three or more, consider speaking with the ox99 support team or a professional counsellor.
Have you ever missed work, study or an important family event because of gambling?
Has gambling ever caused significant arguments or tension with your partner, parents or close friends?
Have you ever gambled to escape worry, loneliness, grief, boredom or other difficult emotions?
Have you ever continued gambling after losing, with the intention of winning back what you lost in the same session?
Have you ever sold possessions, borrowed money or taken a loan in order to fund gambling activity?
Have you ever felt regret, guilt or shame about the amount of time or money you spent gambling?
Have you ever hidden gambling activity — including wins, losses or the time spent — from people close to you?
Do you find yourself thinking about gambling frequently during the day, even when you are doing other things?
How to Get Support from ox99
Reaching out for help takes courage. The ox99 support team is trained to handle responsible gaming requests with full discretion, empathy and professionalism. There are no judgements — only practical steps to help you regain control. Here is exactly what to do.
Recognise and Decide
Acknowledge that gambling may be causing harm and make the decision to take action. This is the most important step. You do not need to have reached a crisis point — taking early action is always the right choice.
Contact the ox99 Support Team
Email [email protected] with the subject line "Responsible Gaming Request". Tell us what kind of support you need — whether that is setting a deposit limit, activating a time-out or starting the self-exclusion process. All communications are handled in strict confidence.
Activate Your Chosen Tool
Our team will guide you through activating the appropriate responsible gaming tool on your account — deposit limits, session time-outs or self-exclusion. Protective actions take effect immediately. No cooling-off period applies to restrictions; only to limit increases.
Seek Professional Guidance
For deeper support, we strongly encourage players to speak with a qualified counsellor or healthcare professional who specialises in behavioural addiction. ox99's responsible gaming tools are practical safeguards — professional counselling addresses the root causes of problem gambling behaviour.
Return When You Are Ready
If you have taken a time-out or a defined-period self-exclusion and feel you are in a healthier place to return to recreational play, contact the support team. We will review your request and, where appropriate, lift the restriction after confirming your readiness to play responsibly.
The ox99 Responsible Gaming Charter
The following principles underpin every responsible gaming decision ox99 makes. They are not aspirational statements — they are operational commitments that guide how this platform is built and managed.
Player First
Every policy, tool and procedure at ox99 is designed with the player's long-term wellbeing as the primary consideration — not platform revenue. If protecting a player requires restricting their account, we will do so without hesitation.
Full Transparency
ox99 is transparent about odds, house edges and the nature of gambling outcomes. We do not use deceptive dark patterns or misleading promotional language that encourages players to gamble beyond their intentions or means.
Fair Play Certified
All games available on the ox99 platform use certified Random Number Generator technology from reputable suppliers including Pragmatic Play, Evolution Gaming, NetEnt and Microgaming. Game outcomes are genuinely random and not manipulable by the platform or players.
Secure & Private
All responsible gaming requests, support communications and account restriction actions are handled with complete confidentiality. Your personal data is protected by SSL encryption and ox99's strict internal data privacy standards at all times.
Play Responsibly with ox99
Ready to enjoy ox99 responsibly? Explore cricket betting, live casino, slots and more — all in BDT, built for Bangladeshi players who play smart and stay in control.
Explore ox99 Casino Cricket Betting View FAQ Browse Slots21+ only. For adults aged 21 and above. Please gamble responsibly. ox99 supports responsible gaming across Bangladesh.